Terms
& Conditions
The following Terms and Conditions contain all the rules and provisions that automatically bind you when you make a transaction on FlexyPack.
By transacting on FlexyPack, you are deemed to have understood and agreed to all the terms and conditions below.
FlexyPack Packaging
FlexyPack offers a variety of packaging types as well as packaging design services through our Official Design Partner. The packaging products we provide include sachets, standing pouches, and roll stock. In the packaging supply process, there are printing and production standards that must be applied and understood by customers when making transactions. The applicable production standards are as follows:
- A maximum of 10% variation in the quantity produced (either more or less) is acceptable and will be billed accordingly. If there is a shortage, customers will receive credit for future transactions or a refund.
- A maximum variation of 10 microns in material thickness is acceptable.
- For orders of standard packaging (excluding roll stock) under 10,000 pieces, the packaging design will automatically include the FlexyPack logo and a QR Code as a production mark. The QR Code can be redirected to the customer’s website.
- A maximum variation of ±2mm in size, cutting, and sealing is acceptable.
- Color differences between the monitor display (artwork file) and the printed result may occur due to the color mode system used, especially for packaging with transparent materials. To ensure better color accuracy, we provide a Hardcopy Proofing service for an additional fee. However, it should be understood that slight color variations in printing are considered normal.
- The packaging size produced will match the specifications ordered by the customer at the time of transaction.
- Any misuse of packaging that has been produced and delivered according to the customer’s order is entirely the customer’s responsibility. The customer agrees to release FlexyPack (PT Solusi Kemasan Digital) from any claims and liabilities that may arise.
Design Files and Intellectual Property Rights
Customers agree and confirm that the design files provided to FlexyPack have obtained printing authorization from the rightful intellectual property owner. FlexyPack is not responsible for this printing authorization, and customers agree to release FlexyPack (PT Solusi Kemasan Digital) from any risks, issues, claims, or lawsuits that may arise regarding the intellectual property rights of the designs printed by FlexyPack.
Shipping
Production time is 10 working days for roll orders, 20 working days for standard-size sachet/standing pouch orders, and 20-30 working days for custom-size sachet/standing pouch orders (depending on size).
For orders using special materials, an additional 20 working days is required beyond the standard production time.
Production time starts once the artwork file is approved and payment is confirmed. Your product will be shipped no later than 1 working day after production is completed.
Any issues related to shipping are the responsibility of the logistics company partnered with FlexyPack. In this case, FlexyPack will only act as a facilitator between the customer and the logistics provider.
Service Termination
FlexyPack reserves the right to suspend or permanently terminate services if it believes the customer has committed a violation. In the event of service termination, FlexyPack has the right to delete all data that may have been uploaded by the customer on our website. The customer is responsible for paying any royalty violation fees if the ordered product is found to contain copyrighted material.
Return of Defective Products
Products made by FlexyPack are customized products. If you wish to return a product due to damage or non-conformity as outlined in these terms & conditions, we are happy to assist you. Please email [email protected] if you encounter any issues with your packaging.
Payments
All payments via bank transfer must be made to an account under the name PT Solusi Kemasan Digital. Ensure that all your cash transactions are directed to our official account: BCA 3728-8881-31 (PT Solusi Kemasan Digital). For purchases through Flexy Dealer, the list of official accounts can be viewed here. Beware of fraud attempts claiming that our company account is under maintenance and cannot be used.
Terms and Conditions for Authorized Dealers
- Orders are only valid through an Authorized Dealer of FlexyPack.
- Applies to all types of standard products.
- Product pricing per piece is adjusted based on the Authorized Dealer’s location.
