Frequently Asked Questions

FlexyPack is a flexible packaging provider with custom full-color CMYK design printed directly onto the packaging surface.

Now you can have the same packaging quality as well-known brands! FlexyPack is here to deliver high-quality custom flexible packaging solutions.

FlexyPack's head office and factory are located at Jl. Jababeka Park 2, Block B-2 KIJ 7, North Cikarang, Bekasi Regency, West Java 17530, Indonesia.

Having an account allows you to easily manage:

• Account Information
• Order History
• Order Status
• Promotional Programs (Voucher Codes / Coupons)
• Email Subscriptions

You can contact our Customer Support via:

• Phone / WhatsApp: 0813 5000 8081
• Email: [email protected]

FlexyPack provides 3 types of flexible packaging for your business needs, such as:

• Standing Pouch
• Sachet / 3 Side Seal
• Roll Stock

If you are unsure about the available packaging sizes, you can measure the size of the packaging you currently use.

Fast and Easy Solution – We are Here to Help You!

For custom packaging size requirements, please contact us at:

• Customer Support Phone / WhatsApp: 0813 5000 8081
• Customer Support Email: [email protected]

FlexyPack currently offers 3 main packaging types. If you require a different type, please contact our support team for further consultation.

You can use any number of designs you want in multiples of 1,000 packages.

2 Quick & Easy Steps!

1. After checkout, you can upload your design file through our system.
2. Send an email to [email protected] with your Order Number (Order#) in the email subject.

We only accept design files in PDF and AI (Adobe Illustrator) formats.

No need to worry about the design! FlexyPack provides an official partner design service to help you get attractive, high-quality packaging designs.

FlexyPack offers design services through an official partner design at affordable rates based on your package requirements.

Every design using our official partner design service includes a maximum of 2 design revisions, which can only be requested prior to approval.

Starting from just 1,000 pcs, your packaging can be printed with custom full-color CMYK design.

Production lead times:

• 10 working days for roll packaging types.
• 20 working days for standing pouches and sachets (3 side seal).

Orders can be placed directly on the FlexyPack website by:

1. Selecting the product
2. Choosing specifications / size
3. Setting the quantity
4. Uploading the design file

FlexyPack uses digital printing technology; all designs including colors will match the information in the agreed master design file. Approval will be processed using the final artwork file.

Tolerance information regarding packaging quantity/size follows digital printing production standards and applicable terms & conditions, adjusted according to the received quantity.